Augmented Remote Assistance
Contributing to one of JBT’s corporate values of ‘Customer First’, our PRoSIGHT augmented remote assistance platform provides remote support by using the customers’ own smart phone.
The service can then be enhanced by providing the customer with our smart safety glasses. With this new feature, customers can get support from a real-time Customer Care representative.
The virtual connection allows our experts to feel like they are right there with the customer when there is a complex job to complete. This solution is the next best thing to being on-site on the production floor.
The PRoSIGHT system can be used for immediate troubleshooting and breakdown repairs, as well as for maintenance operations, inspections and assessments, commissioning and training-on-the-job by Field Service Engineers. It facilitates these services in quarantine areas, in dangerous conflict-zone areas and in countries where time consuming entry visa and vaccination requirements are needed prior to entry.
PRoSIGHT remote assistance also helps to reduce the CO2 environmental impact and cost of travel, contributing to JBT’s and its customers’ sustainability goals.
FEATURES & BENEFITS
- Improved reaction time
- Consistent efficiency and accuracy in communication
- Direct and visual line of communication
- Reduce time and cost for travel
- Reduced downtime
- Improved access to knowledge
- Reduced carbon footprint
- Smart glasses or smart phone options
- Web-based application
- Secured, access through login & password
- Stand-alone or integrated with PRoCARE® Service Agreement