Customer Focus


A Trusted Partner

TIPPER TIE provides one-stop, turnkey systems from proposal to installation. Product experts work closely with customers to understand their processes and unique needs. This ensures that equipment recommendations make good business sense for everyone. Consultation with customers identifies cost savings where TIPPER TIE systems influence their operations.

Our commitment to customer support is equally strong. All customers are fully trained in their facilities on the best way to operate and maintain their TIPPER TIE equipment to ensure years of trouble-free service at the highest throughput rates possible. Additional support is provided through “Worry-Free” programs such as our 30-point Wellness Checks and SmartParts program.

JBT TIPPER TIE PRoCARE®

JBT TIPPER TIE PRoCARE® is our branded service level agreement, designed to optimize uptime for your JBT TIPPER TIE equipment by offering a range of fully customizable services that can be adapted to both the size and nature of your organization. Keep in mind that before we even begin our preventative care program, we thoroughly inspect your equipment, establishing a good baseline performance level to ensure everything is running as it should from the start.

Our mission is to provide and ensure productivity. The offering is scalable; we offer you uptime, reduced risk, and a flexible and skilled service partner. Please read more about JBT TIPPER TIE PRoCARE®

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Whether delivering turnkey systems, troubleshooting, providing original replacement parts, machine maintenance, or customized training, TIPPER TIE is your trusted partner.

Global Expansion

The depth and breadth of TIPPER TIE’s manufacturing capabilities expand to other parts of the world. Machines and consumables (clips and loops) are produced in the USA, Germany, Brazil, Europe, and China. Worldwide manufacturing has enabled TIPPER TIE to significantly expand its global reach while providing exceptional service to customers in a variety of industries.

TIPPER TIE PRoCARE

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Customer Care

PRoCARE® Service Overview

JBT TIPPER TIE PRoCARE® is our branded service level agreement, designed to optimize uptime for your JBT TIPPER TIE equipment by offering a range of fully customizable services that can be adapted to both the size and nature of your organization. Keep in mind that before we even begin our preventative care program, we thoroughly inspect your equipment, establishing a good baseline performance level to ensure everything is running as it should from the start.

Our mission is to provide and ensure productivity. The offering is scalable; we offer you uptime, reduced risk, and a flexible and skilled service partner.

PRoCARE - Service & Maintenance | JBT FoodTech

Inspections

Regular inspections are the basis for safe and reliable operations. Our experienced service technicians will carry out the inspection and provide you with a detailed report that gives you an overview of the status of your equipment together with our recommendation of action.

Emergency Support

A well-maintained machine shouldn’t stop, but if it does, we will do our utmost to get you up and running again. Phone support during business hours is included, as well as remote support via HMI access for the connected equipment, and emergency call-out options can be included.

Spare Parts and Service Discounts

Because service by TIPPER TIE service engineers and original spare parts offer the best advantage for your equipment’s operation, you’ll receive a discount on TIPPER TIE standard spare parts and service.

Emergency Parts on Local Stock

We will compile and review an emergency parts kit to support you and your need for production uptime in the best way possible. For more information on JBT PRoCARE®, click here.

Training Program

By regularly training your personnel, we reinforce best practices in maintenance, operation, and cleaning, and ensure new employees receive appropriate training.

For information regarding parts kits and PRoCARE® Contact JBT TIPPER TIE Customer Service at 800.331.2905

Legal Info

TIPPER TIE

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TIPPER TIE TECHNOPACK GmbH
Wilhelm-Bergner-Str. 9a 
21509 Glinde/Germany

Phone: +49 40 7277 040 
Fax: +49 40 7277 0477 
Email: [email protected]
Internet: www.tippertie.com

Managing Directors:
Michael Frankenberg
Victor M. Palomino
Paul Pirozzola

Amtsgericht Lübeck HRB 2437 RE
St.-Nr.: 30/293/03071
VAT: DE135118956

Terms & Conditions of Purchase

Terms & Conditions of Sale

General T&C of Business for Repairs

Contact TIPPER TIE

📞 Technical & Customer Service


📧 Contact Request

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Find Your Local Representative


📞 Service

Glinde, Germany

Machines Customer Service

📞 +49 (0) 40 727704-133
📞 +49 (0) 40 727704-28
📠 +49 (0) 40 727704-100
📧 [email protected]

Spare Parts Customer Service

📞 +49 (0) 40 727704-115
📞 +49 (0) 40 727704-58
📞 +49 (0) 40 727704-426
📠 +49 (0) 40 727704-100
📧 [email protected]

Clips | Loops Customer Service

📞 +49 (0) 40 727704-136
📞 +49 (0) 40 727704-130
📠 +49 (0) 40 727704-100
📧 [email protected]

Technical Support

📞 +49 (0) 40 727704-53
📞 +49 (0) 40 727704-83
📠 +49 (0) 40 727704-114
📧 T[email protected]

Apex, USA

Machines Customer Service

📞 +1 800 331 2905
📠 +1 919 362 7058
📧 [email protected]

Spare Parts Customer Service

📞 +1 800 331 2905
📠 +1 919 362 8667
📧 [email protected]

Clips | Loops | Wire Customer Service

📞 +1 800 331 2905
📠 +1 919 362 8667
📧 [email protected]

Technical Service & Maintenance

📞 +1 800 331 2905
📠 +1 919 362 1477
📧 [email protected]


Urtasun

Urtasun Facility
URTASUN

Urtasun Tecnología Alimentaria is a company specializing in the design and manufacture of the most advanced and innovative fruit and vegetable processing machinery solutions.

The company was founded in 1957 by Pedro Urtasun, in the town of Marcilla (Navarre), one of the most traditional agro-industrial areas in Spain.

JBT’s Urtasun production facilities currently occupy a surface area of 7,000 m2, with a workforce of more than 100.

Our capacity to undertake global projects, our clear commitment to customer service, and our excellent quality-price ratio, have all been key factors in the international expansion of Urtasun.

Although we offer direct technical support, with our own teams of engineers, we also have a network of agents present in more than 20 countries, so that we can provide optimum service to customers the world over.

Production Lines

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The lines designed by JBT Urtasun are noted for their robustness and durability, guaranteeing maximum performance and optimal product processing, in order to achieve a high quality end result.

Our technical team works closely with our customers on the development of the layout that best meets their needs or requirements.

Processes

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JBT Urtasun offers machinery for all the vegetable processing stages, right from the reception of the raw material up to the end of the production process.

Likewise, we can offer the necessary cleaning, mixing, grading, sorting and feeding equipment prior to the packaging lines.


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Esta empresa ha recibido una ayuda cofinanciada por el Gobierno de Navarra y el Fondo Europeo de Desarrollo Regional (40%) a través del Programa Operativo FEDER 2021-2027 de Navarra

Urtasun Processes

JBT Urtasun offers machinery for all phases of the vegetable production process, from the reception of raw materials to the last part of the production process.

We also have the cleaning, mixing, calibration, selection and feeding equipment prior to the packaging lines.


Logo FEDER GN bilingue

Esta empresa ha recibido una ayuda cofinanciada por el Gobierno de Navarra y el Fondo Europeo de Desarrollo Regional (40%) a través del Programa Operativo FEDER 2021-2027 de Navarra

Receiving Area

JBT Urtasun has all kinds of raw material reception tanks, adapted to the different types of plants and capacities required. These devices improve the logistics and hygiene of the plant and allow for regulated feeding of the lines.

Images


Logo FEDER GN bilingue

Esta empresa ha recibido una ayuda cofinanciada por el Gobierno de Navarra y el Fondo Europeo de Desarrollo Regional (40%) a través del Programa Operativo FEDER 2021-2027 de Navarra

Dry Cleaning Area

JBT Urtasun has all kinds of raw material reception tanks, adapted to the different types of plants and capacities required. These devices improve the logistics and hygiene of the plant and allow for regulated feeding of the lines.

Images

Videos


Logo FEDER GN bilingue

Esta empresa ha recibido una ayuda cofinanciada por el Gobierno de Navarra y el Fondo Europeo de Desarrollo Regional (40%) a través del Programa Operativo FEDER 2021-2027 de Navarra

Washing Area

For this important area of ​​the process, JBT Urtasun has specific washing machines for each type of vegetable, applying different technologies, immersion, flotation, etc., depending on the density and characteristics of the product.

Images


Logo FEDER GN bilingue

Esta empresa ha recibido una ayuda cofinanciada por el Gobierno de Navarra y el Fondo Europeo de Desarrollo Regional (40%) a través del Programa Operativo FEDER 2021-2027 de Navarra