Services and Support

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Troubleshooting and Technical Assistance

Experienced JBT Ground Support Equipment (GSE) field service technicians are on standby ready to assist you with any technical issues.  Regular office hours are 8:00 a.m. to 5:00 p.m. local time at each of our locations, and outside of normal business hours, on-call JBT field service technicians are available 24 hours a day, 7 days a week, 365 days a year for emergencies.

We value the opinions of our customers. So that we may serve you even better in the future, please take a moment to complete a short survey.

For more information, please contact your regional JBT office directly:

Orlando

orlando.service@jbtc.com
Tel: +1 800 327 1686
Fax: +1 407 850 4221

London

london.service@jbtc.com
Tel: +44 208 587 0666 
Fax: +44 208 587 0660

Madrid

Tel: +34 91 877 5880
Fax: +34 91 877 5881

Singapore

singapore.asdparts@jbtc.com 
Tel: +65 6542 9255
Fax: +65 6542 7493

Kunshan

china.parts@jbtc.com
Tel: +86 512 3663 0570
Fax: ++86 512 3663 0550

Maximize Uptime, Minimize Downtime for your Gate Equipment

Customer service and support is an integral part of the JBT business. When you invest in a Jetway product, a significant benefit is our low Total Cost of Ownership. There are JBT Jetway personnel located all across the globe, ready to support your Gate Equipment needs 24/7/365. We are committed to providing quality service and support in an effort to help you minimize product downtime and get the most out of your Jetway products. 

Features & Benefits:

  • Global service and support
  • Product upgrades and enhancements
  • Unit inspections/evaluations
  • Comprehensive training programs

Details:

  • Annual service inspections and maintenance
  • Quality OEM replacement parts
  • Hands-on and classroom style training programs taught by our most experienced service professionals
  • Implementation of service and technical advisories
  • Enhancements for increased safety and reliability
  • Refurbishments (onsite and offsite)

For more information, please contact your regional JBT office directly:

Americas

Tel: +1 800 827 4414
Fax: +1 801 629 3473

 

Europe

Tel:  +44-20-8587-0666
Fax: +44 208 587 0660

 

Asia

Tel: +852-3966-1360
Fax: +852 2576 3801

 

Email: FieldTechSupport.Jetway@jbtc.com

Service personnel stand ready to support your JBT military products with technical advice and quality customer service.  We are committed to providing what you need to keep our equipment fully functional.

For more information, please contact your regional JBT office directly:

Americas

Tel: +1 800 827 4414
Fax: +1 801 629 3473

 

Europe

Tel:  +44-20-8587-0666
Fax: +44 208 587 0660

 

Asia

Tel: +852-3966-1360
Fax: +852 2576 3801

 

Email: FieldTechSupport.Jetway@jbtc.com

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